Refund policy

At HibaKitchen, we want you to feel confident shopping with us. If you're not completely satisfied with your order, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase or order confirmation is required

Return Process

To start a return, please contact our support team before sending any item back.

Email: support@hibakitchen.shop

Please include your order number in your email so we can assist you quickly.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will work to resolve the issue as soon as possible.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Contact Us

If you have any questions regarding your return or refund, please contact us:

Email: support@hibakitchen.shop

Phone: +1 (253) 987-8323

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (PT)