FAQ
Welcome to the Hibakitchen FAQ page! Here you’ll find answers to some of the most common questions about orders, shipping, returns, and customer support.
If you still need help, feel free to contact our support team anytime.
1. How long will it take to receive my order?
Orders are typically processed within 1–2 business days. After processing, standard shipping usually takes 7–13 business days depending on your location.
Estimated total delivery time: 8–15 business days.
2. Do you offer free shipping?
Yes! Hibakitchen offers free standard shipping on all orders within the United States. No minimum purchase is required.
3. Where do you ship?
Currently, we only ship within the United States.
4. What is your return policy?
We offer a 30-day return policy for eligible items.
To qualify for a return:
- The item must be unused
- It must be in its original packaging
- It must be in the same condition you received it
To request a return, contact us at:
support@hibakitchen.shop
5. Are there any return fees?
We do not charge restocking fees.
- If your item arrives damaged, defective, or incorrect, we will cover the return shipping cost.
- If you ordered the wrong item or changed your mind, return shipping costs will be the customer’s responsibility.
6. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
You can use that tracking number to monitor your delivery status anytime.
7. What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
All prices are displayed and charged in USD.
8. How can I contact customer support?
Our support team is always here to help.
Email: support@hibakitchen.shop
Phone: +1 (253) 987-8323
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)